FAQs

Last Updated: July 2026

Welcome to the Tayro Surf FAQ page. Here you'll find answers to some of the most common questions about our products, shipping, returns, and ordering process.

About Tayro Surf

What is Tayro Surf?

Tayro Surf is a surf-inspired brand offering handcrafted surfboards, surf accessories, and coastal lifestyle products designed for surfers and ocean enthusiasts across the United States.

Where is Tayro Surf located?

Our business is located at:

Tayro Surf
118 Creston Ct
Mooresville, NC 28115
United States

How can I contact Tayro Surf?

You can reach us using the following contact details:

Email: contact@tayrosurf.com

Phone: +1 (704) 964-6511

We aim to respond to all inquiries as quickly as possible during business hours.

Orders

How do I place an order?

Simply browse our store, add your desired products to your cart, and proceed through our secure checkout process.

You will receive an order confirmation email once your purchase has been successfully completed.

Can I change or cancel my order?

If your order has not yet entered processing, we may be able to modify or cancel it.

Please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, changes may no longer be possible.

Will I receive an order confirmation?

Yes.

After placing your order, you will receive a confirmation email containing your order details.

Shipping

Where do you ship?

Currently, Tayro Surf ships within the United States only.

At this time, we do not offer international shipping.

How much does shipping cost?

We offer Free Standard Shipping on all orders within the United States.

No minimum purchase is required.

How long does delivery take?

Estimated delivery times are:

Processing Time: 1–2 Business Days
Shipping Time: 3–5 Business Days

Total Estimated Delivery: 4–7 Business Days

Delivery times may vary depending on location and carrier performance.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned items must be unused and in their original condition.

For complete details, please review our Refund & Return Policy.

How do I request a return?

To request a return, contact us at:

contact@tayrosurf.com

Please include your order number and the reason for your return request.

When will I receive my refund?

Once your returned item has been received and inspected, approved refunds will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

What if my item arrives damaged?

If your order arrives damaged or defective, contact us within 7 days of delivery and provide photographs of the item and packaging.

We will review the issue and work toward an appropriate solution.

Products

Are product photos accurate?

We strive to display products as accurately as possible.

However, slight differences in color, finish, or appearance may occur due to screen settings, lighting, and handcrafted production processes.

Do handcrafted products vary slightly?

Yes.

Because many products are handcrafted, minor variations may occur. These variations are part of the unique character and craftsmanship of handmade products.

Are products available year-round?

Product availability may change based on inventory levels, demand, and production schedules.

Products may occasionally become unavailable or be discontinued without notice.

Payments & Security

Is checkout secure?

Yes.

We use secure checkout technology and trusted payment providers to help protect customer information during transactions.

What payment methods do you accept?

Accepted payment methods are displayed during checkout and may include major credit cards, debit cards, and other secure payment options available through our payment providers.