Refund policy
Last Updated: July 2026
At Tayro Surf, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Company Information
Tayro Surf
118 Creston Ct
Mooresville, NC 28115
United States
Phone: +1 (704) 964-6511
Email: contact@tayrosurf.com
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging whenever possible.
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Proof of purchase or order confirmation may be required.
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The product must not show signs of misuse, alteration, damage, or excessive wear.
Returns that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Customized or personalized products
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Made-to-order items
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Gift cards
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Final sale items clearly marked as non-returnable
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Products damaged through improper use after delivery
Return Process
To initiate a return, please contact us at:
Please include:
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Order number
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Customer name
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Reason for return
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Photos if the item arrived damaged or defective
Our support team will provide return instructions if your request qualifies under this policy.
Returns sent without prior authorization may not be accepted.
Return Shipping
If a return is approved and the item is not defective, the customer may be responsible for return shipping costs.
If the return is due to:
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A damaged item
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A defective product
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An incorrect item shipped by Tayro Surf
we may cover reasonable return shipping costs or provide an alternative resolution.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
Please provide:
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Order number
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Description of the issue
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Clear photographs of the item and packaging
We will review the situation and work to provide an appropriate solution.
Refunds
Once a returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund after receiving confirmation from us:
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Check your bank account.
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Contact your credit card provider.
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Contact your bank, as processing times may vary.
If you still need assistance, contact us at:
Exchanges
We only replace items when they arrive defective, damaged, or when an incorrect item has been shipped.
For exchange requests, please contact:
Order Cancellations
Orders may be canceled before they enter processing or shipment.
Once an order has been processed or shipped, cancellation requests may no longer be possible.
Customers should contact us as soon as possible if they wish to cancel an order.
Chargebacks
Customers are encouraged to contact Tayro Surf before initiating a payment dispute or chargeback.
Most issues can be resolved quickly through our customer support team.
Fraudulent or abusive chargeback activity may be investigated and disputed when appropriate.
Contact Us
For return, refund, or exchange questions, please contact:
Tayro Surf
118 Creston Ct
Mooresville, NC 28115
United States
Phone: +1 (704) 964-6511
Email: contact@tayrosurf.com
We aim to provide fair resolutions while maintaining a safe and transparent shopping experience for all customers.