Shipping policy

Last Updated: July 2026

At Tayro Surf, we are committed to providing a smooth and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered within the United States.

Shipping Locations

Tayro Surf currently ships to addresses within the United States.

At this time, we do not offer international shipping.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding federal holidays.

Once an order has been processed, it will be prepared for shipment and transferred to the selected shipping carrier.

Order Cut-Off Time

Orders placed before 12:00 AM (Midnight) Central Time (CT) may begin processing on the same business day.

Orders placed after the daily cut-off time will begin processing on the next business day.

Estimated Delivery Time

Estimated delivery times depend on the destination and carrier performance.

Standard Delivery

Processing Time: 1–2 Business Days
Transit Time: 3–5 Business Days

Total Estimated Delivery Time

4–7 Business Days

Delivery estimates are provided for informational purposes and are not guaranteed delivery dates.

Shipping Costs

Free Shipping

We offer Free Standard Shipping on all orders shipped within the United States.

No minimum purchase is required.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates are provided directly by the shipping carrier.

Delivery Delays

Occasionally, shipping delays may occur due to circumstances outside our control, including:

Severe weather conditions
Carrier delays
Peak holiday periods
Natural disasters
Supply chain disruptions
Incorrect shipping information provided by customers

Tayro Surf is not responsible for delays caused by shipping carriers or events beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is submitted, please contact us as soon as possible at:

contact@tayrosurf.com

While we will make reasonable efforts to assist, we cannot guarantee address modifications once an order has entered processing or shipment.

Lost, Stolen, or Damaged Packages

If a package arrives damaged, please contact us within 7 days of delivery and include photographs of the package and product.

If a package is lost during transit, we will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Packages marked as delivered by the carrier but reported missing may require additional verification before assistance can be provided.

Refused Deliveries

Orders refused by the recipient or returned due to an incorrect or incomplete address may be subject to additional shipping charges.

Any applicable refunds will be handled according to our Refund & Return Policy.

Shipping Restrictions

We reserve the right to refuse shipment to locations where delivery is restricted by law, carrier limitations, or operational constraints.

Contact Us

For shipping-related questions, please contact:

Tayro Surf
118 Creston Ct
Mooresville, NC 28115
United States

Phone: +1 (704) 964-6511

Email: contact@tayrosurf.com